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Advaith Hyundai
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Hyundai Product Range
Customer Feedback >>
Customer Feedback
C
ustomer
F
eedback
Customer Name
*
Contact No
*
Email
*
Invoice No
*
Model
*
Chassis No
*
Sales Person
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Please rate the Dealership using a scale of 1-10 (1-7: Poor, 8: Average, 9: Good, 10: Excellent)
Q1.
Initiating the sales experience
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Amount of time you waited to be greeted at dealership.
/10
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SalesPerson's explanation of features, advantages and benefits of vehicle including information of competition
/10
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SalesPerson's attention focused on you prior to purchase decision
/10
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Demonstration of vehicle (static and test drive)
/10
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Thoroughness of follow up on enquiries / requests prior to purchase decision
/10
Q2.
Dealership Facility
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Convenience of location accessibility, parking facilities, etc.
/10
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Dealer neighborhood / surrounding area(safe, Clean, etc)
/10
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Exterior layout of showroom inviting and friendly
/10
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Display of product information (eg. price, product brochure, colour panels stand)
/10
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Selection of display vehicles (wide selection of colours, options.etc.)
/10
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Ease of looking at vehicles in showroom (vehicles parked for easy access, well organized etc.)
/10
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Comfort of the area of office where you and your salesperson completed the sales transaction
/10
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Convenience of operating hours
/10
Q3.
Your Deal
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Wide range of payment options (including financing options)
/10
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Ease of understanding the negotiated (transparency of deal)
/10
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How quickly you negotiated the deal
/10
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Degree of influence you had on the negotiation process
/10
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Price paid relative to expectations
/10
Q4.
Working with your SalesPerson
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Salesperson's knowledge about vehicles
/10
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Courtesy and friendliness
/10
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Fulfillment of commitments
/10
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Sufficient time allowed before deciding
/10
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Appropriateness of sales pressure
/10
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Were you offered a test drive?
/10
Q5a.
Purchase paperwork process
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Ease of completing purchase documents.
/10
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How quickly you completed the purchase-paperwork process (including any time you waited to begin the paperwork process)
/10
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Clearly explained all purchase documents.
/10
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Ability to provide complete answer to your purchase paperwork related questions.
/10
Q5b.
Finance Process
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Ease of providing required documents for financing your vehicle
/10
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How quickly you completed the finance process(including the time for approval of the loan)
/10
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Consideration and respect in dealing with confidential personal documents
/10
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Clearly explained all finance-related documents
/10
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Finance Person's ability to provide complete answers to your finance related questions
/10
Q6.
Delivery timing
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Duration of time needed to deliver your vehicle
/10
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Ability to deliver vehicle at requested time(special dates,auspicious times,etc)
/10
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Ability to deliver vehicle at promised time
/10
Q7.
Delivery Process
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Conditions /cleanliness of your vehicles(clean,free from dings,scratches,etc)
/10
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Attention focused on you) not other customers during delivery)
/10
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Enthusiasm of the staff in making the delivery process enjoyable
/10
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Duration of time required to complete delivery process (going over features, owner's Manual etc.)
/10
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Thoroughness of explanation (e.g. Owner's Manual features etc.)
/10
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Ability to answer your questions during the delivery process
/10
Q8.
Upon delivery of your new vehicle, which of the activities listed below took place?
(Mark one answer for each activity listed Yes/No)
*
Were you introduced to someone in the services department?
Yes
No
*
Were you contacted after delivery to ensure everything was satisfactory?
Yes
No
*
Were you personally thanked for your vehicle purchase/lease?
Yes
No
*
Did you receive 5 lts of fuel in the fuel tank or a free coupon for 5 lts. Fuel ?
Yes
No
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Was the delivery of the vehicle mae with some kind of ceremony?
Yes
No
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Did the salesperson who sold the car to you, also deliver the car to you?
Yes
No
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Based on the overall experience with us, would you recommend our dealership to your relative or friend?
Yes
No
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Was your vehicle delivered at a time convienient to you ?
Yes
No
Q9.
Please share your overall buying experience:
Better than Expected
About the same as I expected
Worse than I expected
Q10.
Any other comment or suggestion:
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